Casino Joy is a Malta-based online casino which is licensed by Maltese and UK gambling authorities and is fully legal for full-aged players from South Africa. It offers a vast collection of 1300+ cutting-edge games of all sorts by top-tier developers. New players are met with a generous welcome package of R15,000 +200 free spins. Many different payment methods are available, though bitcoins are not accepted so far. Customer Care team is on duty 24/7 and accessible via many channels.
Games in Casino Joy
As of writing the review, there are as many as 1300+ games of all sorts by Net Entertainment, Microgaming, Quickspin, NYX Gaming Group, Play`N Go, Evolution and so on. There are 3- and 5-reel video slots, cinematic 3D slots, jackpot games and table games featuring all possible scenarios, settings, backgrounds, graphic solutions and betting levels so as to meet the expectations of the most demanding players. A Live Casino lobby with live dealers is arranged for players adhering to live table games like Baccarat, Roulette and Blackjack. New game releases are found under a New Games menu and the most acclaimed games and slots are placed under a Hot Games heading.
Games are available for playing online in a browser on desktop and mobile devices and players do not need any downloads and installation. All games except for Live Casino table games are accessible in a fun play mode even without sign-up. This means that first-timers may learn the basics and practice with no risk while seasoned and sophisticated gamblers may explore and choose games they like better for free before making a real-money bet. If a player knows a game he or she is up to, there is a smart and efficient game search that saves efforts and a great deal of time.
Games are compatible with computers and mobile devices and are adapted to modern OS’s and software. Players may bet their own funds or bonus & promotion money subject to certain conditions and restrictions, read below.
Online casino banking options
To make use of banking methods, a registered player should log in first. Funds can be deposited using Visa and MasterCard credit/debit cards, e-wallets (like Skrill or NETeller) and EasyEFT online bank transfers. Funds are instantly credited to players’ accounts and become available for betting. A minimum deposit is R150 and a maximum deposit is R75,000 per transaction.
Cashing out is done instantly via e-wallets (Skill, NETeller and EcoPayz), PaySafe vouchers and EasyEFT online bank transfers, within 1-3 business days via credit/debit cards and within 5-8 business days via bank transfers subject to all security and money laundering checks and net of the time required by these systems for processing transactions. Players may withdraw minimum R150 and maximum R35,000 per transaction, R82,500 per week and R330,000 per month (VIP players may expect higher limits). The upper limit does not apply in case of cashing out a jackpot prize exceeding the specified limits.
As a rule, the casino sends withdrawable amounts to an account from which the funds originated, unless there is sufficient evidence of that account closure or loss. This incurs an administrative charge of 10%; if that account is operational yet a player prefers to use another one, this incurs an extra fee of $10.
Online casino support
There is an extensive and topic-structured FAQ section providing complete and updated answers to most technical questions. Support team is on duty 24/7 and accessible via two phone numbers including one number in SA and two e-mail addresses. A live chat option is available for all players, whether registered or not.
Casino Joy mobile casino
Casino Joy poses itself as a brand-new and modern so it was made perfectly compatible with mobile platforms. No download or installation is required and the web-site, services and games are adapted for and compatible with most mobile devices. It has an extensive package of HTML5 games from the same providers and offers a stunning casino experience on the go.
Bonuses and promotions in Casino Joy
First-time visitors are treated with a considerable New Player Welcome Package consisting of a deposit bonus up to R15,000 and as many as 200 free spins on Starburst (or other hot game specified by the casino as the case may be). The welcome package is awarded on the first 4 deposits, at that 20 free spins are credited to a player’s account at once, upon cashing in a minimum qualifying deposit (R150) and the rest is spread evenly upon the next 9 days, 20 free spins a day.
Bonus free spins are valid 72 hours upon activation and are subject to a minimum turnover limit (R75). Welcome bonuses as well as other bonuses are subject to a x40 wagering requirement unless otherwise specified. Players must be aware that deposits made via Skrill or NETeller are not eligible for activating the welcome package.
Thereupon players are entitled to other promos and also a VIP program. There are such bonuses as Grab a Live Casino Welcome Bonus (a 100% deposit bonus up to R1,500), 3 Rainbow Bonuses (1 of 3 bonuses selected from a dropdown menu when cashing in), Tuesday Pool Party (a 25% deposit bonus up to R1,500), a Freebie Bonus (a surprise gift credited to players’ accounts each Thursday evening). Promos and bonuses are fairly generous and varied yet subject to certain qualifying conditions to be met before the offers activate.
Bonuses and promos activate automatically yet it is recommended to contact Support via live chat or e-mail in case of doubts, any troubles and also for waiving credited bonuses as the case may be. The Casino’s courtesy goes as far as to keep players aware of opportunities and offers by sending them e-mails and/or SMS.
Bonus funds are not meant for all jackpot games, live casino and video poker games and also for some slots, see a Bonus T&C section.
Established customers are treated with a VIP program offering a dedicated account manager, exclusive bonuses, promotions, VIP events and prize draws, holiday packages, birthday presents and also personal withdrawal service and extended cashing out limits. Details of the program are provided by managers on a personal basis.
Bottom Line on Casino Joy
Casino Joy is an online casino legal in SA and offering an extremely vast collection of games of all sorts by leading developers and also diverse and handsome bonuses, promos and offers. Players are helped through any inquiry by a Support team accessible 24/7 via multiple channels. Banking options fit any taste. In terms of overall usability, promos and options for having fun, Casino Joy is ranked high by South African gamblers.